Refund policy

We want you to feel comfortable with your Mehrané order. For a change-of-mind return or size exchange, contact us through our Contact page within 7 calendar days of delivery and include your order number and the item you wish to return. Wait for return instructions before sending anything back.

Items must be unused, unwashed, unaltered and returned with their tags and original packaging. Please try garments on carefully indoors. The customer pays the return courier cost for an ordinary change-of-mind return or exchange. We do not charge a restocking fee. Original delivery charges are not refunded for a change-of-mind return unless required by applicable law.

If an item arrives faulty, damaged or different from the confirmed order, contact us promptly with your order number and photographs. We will assess the issue and provide the applicable repair, replacement or refund remedy, including the reasonable return cost where the issue is our responsibility. Nothing in this policy limits your statutory consumer rights.

Custom-made, personalised or altered pieces cannot be returned merely because you change your mind once the approved work has begun. This does not exclude rights relating to defects or an order supplied incorrectly. Please review your approved design, colour, measurements and quantity before confirming a custom order.

Once an eligible return has been received and approved, we aim to issue the refund within 7 business days to the original payment method. Your bank or payment provider may require additional time to show it. Exchanges depend on stock; where an exchange is unavailable, we will discuss the applicable refund option.